Crockers Paint

We deliver by a variety of methods including courier, Express & Registered Post. We will select the method most appropriate for your order.

Exceptions: We reserve the right to amend shipping and handling charges. On occasion shipping charges may differ from the ones listed. We will generally contact you prior to processing your order and notify you of the change in charges.

Overseas orders: Contact us for shipping costs.

Delivery Schedule

Typically, in stock wallpaper, border, sticker and other goods orders are processed within 24-48 hours and when you receive your goods will depend on the delivery location and delivery method.

Most orders received before 2.00 pm week days EST are despatched within 2 days.

Courier delivery varies from next day to 4 days approximately, for the more remote locations. Express Post is delivered the next business day over specified routes within the Express Post domestic network. Couriers and registered Post delivery is estimated to be from 2 to 6 working days.

These estimates are based on the Couriers and Australia Post quoted delivery timetables and should be taken as a guide only and is based on reasonable expectations and experience.

Returns Policy

We know that from time to time, you may wish to return a portion or even your entire purchase. In this case a 30% restocking fee will be deducted from your purchase price and the balance will be credited to your credit card.

We cannot accept returns for sales items, non-Australian orders, cut lengths of wallpapers or samples, special indent orders, tinted paint, aerosols, unless the product is defective.

Please note, defective wallcoverings is not subject to the restocking fee. If you feel you have a faulty product then contact us and we will phone or email you within 2 working days. All returns must be made within 30 days from the time the product is delivered to you.

Only uncut, unopened products in their original factory packaging are returnable.

You will need to pay the return freight charges and these charges are not refundable.

The original freight cost will not be refunded.

Your credit card will only be credited for the value of the goods less the 30% restocking fee after they have been returned.

Opened and damaged products are not returnable.

The on screen colours of our products may vary slightly due to the variables in screen resolution and technology.

ALL RETURNS MUST BE AUTHORISED.  If you would like to return a product, you must email our contact us page to get a return authorisation number to return with the goods and return address. Without this number your account will not be credited.

Defective Products Replacement Policy

Carefully examine your order for colour, design, quality or imperfections before cutting. Claims against wallcoverings will not be accepted after cutting the product.

If you have received an order that is damaged or defective, contact us and we will resolve this as soon as possible for you.

Our suppliers will replace any defective merchandise with merchandise of equal value.

Please note, defective wallpaper or fabric is not subject to the restocking fee.

Contact us to notify us of any defective product or incorrect order. We will have your replacement product sent to you as soon as possible. We will require that you allow us to charge your credit card for the cost of the replacement order.

You will need to send your defective order back to:

Crockers Paint and Wallpaper 66-72 Carlingford St Sefton NSW 2162. Please include a copy of the invoice and other correspondence you have pertaining to this order, inside the package. Once we receive the defective product, we will issue you a refund for the cost of the defective product, plus reimburse your freight cost to return the defective product. Only Australia Post Registered Parcel or Express Post satchels freight charges will be reimbursed.

Secure Ordering

The shopping carts we use collect credit card details securely. Credit cards are stored on secure servers and collected from these using industry stand encryptions. They are not saved but deleted from the server after a short period of time. Credit card details are not distributed via email and we do not see all digits of your credit card. We use StGeorge Bank as our secure online merchant. Your payment is authorised by them. We may however phone you for your credit card details to pay for extra shipping if needed. Credit card details if used in this manner are destroyed once processed and a receipt can be issued for the payment difference if you request one. We will mail it direct to your address free of charge.

When on pages that request your credit card details you can check your computer is using secure connection. Look for the closed padlock in the bottom right of your browser screen.

Tax

Sales within Australia are subject to Goods and Services Tax (GST). You will be issued a Tax Invoice that will be delivered with your order. All prices listed on our website are inclusive of GST.

CONTACT DETAILS

Crockers Paint and Wallpaper
(ABN 44 002 090 913)

66-72 Carlingford St
Sefton NSW
(02) 9644-2954
Email: enquire@crockerspaint.com